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Cryptobreeze Refund and Returns Policy

WARRANTY PERIOD

We warrant the product, its components, and labor to be free from defects in material and workmanship under regular uses defined in user manuals and this Warranty during the warranty period. The warranty period of a certain product is specified on the page of that product and commences on the date of delivery of the product to the carrier.

We further warrant that the replaced product and/or its parts or components to be free from defects in material and workmanship for a period of thirty (30) days from the date of replacement, or the remainder of the warranty period, whichever is greater.

PROTECTION

This warranty is non-transferable and is enforceable only by the original purchaser. Any product that has not been purchased as new from us or our authorized vendor and/or its associates is expressly excluded from this warranty. This warranty does not apply to products that are obtained as a result of the purchase of a product not sold by us.

We shall not be responsible for any incidental or consequential damages incurred and/or occurred in connection with the product or its purchase. Our responsibility is limited solely to the product itself. We assume no responsibility for any loss or costs due to third parties or your loss of profit, or any other indirect cost or losses however incurred. We reserve the right to make changes or improvements in design, firmware, or manufacturing without assuming any obligation to change or improve products previously manufactured and/or sold.

WARRANTY LIMITATIONS

We offer no warranty for pre-installed software, its quality, performance, functionality, or compatibility for a particular purpose. We do not warrant that the functions contained in the software will meet specific requirements or that the operation of the software will be uninterrupted or error-free. The product is sold “as is”.

To the extent permitted by applicable law, this warranty does not apply to:

  • normal wear and tear;
  • damage resulting from accident, abuse, misuse, neglect, improper handling, or improper installation;
  • damage or loss of the product caused by undue physical or electrical stress, including but not limited to moisture, corrosive environments, high voltage surges, extreme temperatures, shipping, or abnormal working conditions;
  • damage or loss of the product caused by acts of nature including, but not limited to, floods, storms, fires, and earthquakes;
  • damage caused by operator error, or non-compliance with instructions as set out in accompanying documentation;
  • alterations by persons other than us, associated partners, or authorized service facilities;
  • products, on which the original software has been replaced or modified by persons other than us, associated partners, or authorized service facilities;
  • counterfeit products;
  • damage or loss of data due to interoperability with current and/or future versions of the operating system, software, and/or hardware;
  • damage or loss of data caused by improper usage and behavior which is not recommended and/or permitted in the product documentation;
  • failure of the product caused by the usage of the products not supplied by us;
  • hash boards or chips are burnt.

This warranty gives you specific legal rights. You may also have other rights granted under the law which vary from country to country. Some jurisdictions do not allow the exclusion or limitation of warranties or incidental or consequential damages, so some of the above limitations or exclusions may not apply to you.

In the event of any ambiguity or discrepancy between this Clause of the Terms and Conditions and BITMAIN’s After-sales Service Policy from time to time, it is intended that the After-sales Service Policy shall prevail and the Parties shall comply with and give effect to the After-sales Service Policy.

WARRANTY SERVICE

During the warranty period, we will undertake to repair, or based on our sole discretion, to replace a defective part/component of the product or a defective product with an identical or similar (e.g. newer) version of the part/component of the product or the product, unless the defect was the result of Warranty limitations. The repair of the product is free of charge for the parts, components, and labor necessary in order to perform the repair and restore the product’s proper operating condition, provided the unit is returned otherwise undamaged and shipping prepaid, including insurance, to our service processing facility.

The costs incurred in connection with the return of the product, part, or component to our service processing facility shall be carried by you. If the product, part, or component is returned uninsured, you assume all risks of loss or damage during shipment.

Terms of Sale

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